We check every order carefully before it leaves our warehouse. If your item arrives defective or damaged, we will make it right.
Our policy
- For items that are defective and/or damaged, we will arrange a refund or replacement.
- Let us know within 7 days of your order being delivered.
- Items must be unused, unworn, unwashed and in their original packaging.
- We are unable to offer refunds or replacements for change of mind, including ordering the wrong size. Please check our Size Guide before ordering.
- We do not offer size exchanges.
How to request a refund or replacement
- Within 7 days of delivery, email hello@bondborn.com.sg or WhatsApp our customer service (+65 8721 6261).
- Include your order number and clear photos of the defect or damage, and of the original packaging.
- We will review your request and arrange a refund or replacement.
Refunds
Approved refunds are made to your original payment method.
Not eligible
- Items reported more than 7 days after delivery
- Items that have been used, worn or washed
- Items without their original packaging
- Change of mind, including ordering the wrong size
- Size exchanges
This policy does not affect your rights under Singapore’s consumer protection laws.